Bellin Health builds primary-care teams to boost physician, patient satisfaction

Nearly five years ago, leaders at Bellin Health in Green Bay, Wis., recognized that their employed primary-care physicians were burning out at least partyl due to too many hours spent on recordkeeping and not enough on direct patient care. In addition, nurses and other staffers besides physicians felt their skills weren't being fully utilized. Quality scores had plateaued, with significant variation between primaty-care sites. So in 2014, Bellin leaders launched a program, for patients of all ages, to transform care delivery by the not-for-profit system's 120 primary-care teams at its 29 clinics.

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