Patient Portals: How can they impact primary care?

Patient portals are becoming more prevalent, as healthcare providers, payers, and patients become more comfortable with their use. A 2017 survey found that 82% of patients reported having logged into their provider’s patient portal at least once – a drastic change from a similar 2013 survey, which found only 5% of patients had done so (1). A recent study funded by the Patient-Centered Outcomes Research Institute, Interactive Personal Health Records: Use of aWeb-Portal by Patients with Complex Chronic Conditions, explored the characteristics of patients with chronic diseases who used a patient portal, their reasons for doing so, and how that impacted their use of healthcare services (2). Taking that a step further, we apply those findings and predict the impact portal use may have specifically on primary care.

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