Why primary care physicians are becoming harder to find in WA

The search for health care providers has become common in Washington and spans specialties, from surgery to psychiatry, but the state’s primary care landscape faces a particularly wide range of challenges that continue to worsen. Several factors are related to the long-looming reality of an aging population that’s older, on average, than the U.S. has ever been. This means providers are retiring, while patients are starting to require more complex care.

“It’s not just one thing people are coming in for,” said Dr. Adam Jayne-Jensen, an internal medicine doctor who oversees five UW Medicine clinics in Seattle. “It’s five different things. You’re trying to manage diabetes when they’re there for a cough.”

 

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How primary care’s use of telehealth evolved at the start of the COVID-19 pandemic

The onset of the COVID-19 pandemic in March 2020 was a major disruption to many industries and businesses, including primary care. Primary care practices saw most patients in person before the pandemic, but the sudden shutdowns as a global pandemic was declared forced many practices to find a different way of operating. For some, the pivot to providing virtual visits was quick, while others took longer to adapt. This report shows the evolution of primary care’s adaptation to telehealth services in the first months of the pandemic. Data to construct the following graphs was from primary care clinician surveys conducted by the Larry A. Green Center and the PCC, specifically the surveys conducted from March 2020 to May 2021.

The graph below shows the percentage of clinicians who reported that their patients were unable to access telehealth services due to lack of equipment and/or broadband issues. During just the month of April, there was a gradual decline that starts, from 72% to 65%, meaning more patients were gaining access to telehealth. However, from the end of April to the middle of May, there is a steep increase, from 65% to 85%, meaning patients were unable to access telehealth services. This is most likely due to the sudden rise in COVID cases and lack of resources to respond. Nonetheless, toward the end of May, there is a drastic decline, where only 29% of patients were having no or limited access to telehealth. The data shown is from the first months of the pandemic – from the beginning of April to the end of May – where we go from 72% of patients reporting lack of access to telehealth to only 29%.

The graph below shows the percentage of non-telehealth usage reported among practices. There was an increase in telehealth video usage from March to May; however, there was fluctuating use of virtual visits and patient portals. Among both, there was an increase in usage in March; however, at the beginning of April, there was a decline in telehealth use and then a gradual rise in usage until May.

The graph below shows the percentage of majority telehealth used between video and phone. There is an increased use in phone service for telehealth, which shows the increasing adoption and expansion of telehealth.

In conclusion, the data shows that primary care was able to quickly move to viritual visits but had scarce resources to maintain it at the time. Nonetheless, in the September 2021 survey, it was noted that 36% of practices had adopted new telehealth software – a change that happened during the pandemic. The data shown in the graph below illustrates the tremendous progress in adopting and sustaining telehealth from the start of the pandemic in March 2020 until September 2021.

Recent Survey Shows Primary Care Practices are Overwhelmed, with 1 in 4 Clinicians Planning to Leave within the Next Three Years

WASHINGTON, April 19, 2022 The Larry A. Green Center, in partnership with the Primary Care Collaborative (PCC), today released new survey data showing that 25% of primary care clinicians plan to leave the field within the next three years. In fact, the same survey revealed 62% of primary care clinicians have personal knowledge of clinicians who retired early or quit during the pandemic.

This data comes at a critical time when primary care clinicians are working on the front lines of preventive medicine, yet no official database exists to track the number of active primary care practices or clinicians in the U.S., and 36% of primary care physicians report burnout levels at an all-time high.

Nearly half of respondents (46%) believe that primary care is crumbling, and more than half (53%) report that their ability to bounce back from or adjust to adversity has become limited increasing from 29% a year ago.

Two years into the COVID-19 pandemic, primary care clinicians are overwhelmed with patient needs and are seeing more unresolved or exacerbated health concerns from delayed access to care resulting in longer-than-usual patient visits.

Primary care practices are a crucial component of our health system, yet they receive an extremely small amount of federal funding, and we have no national tracking system for oversight and to identify what support they need, said Rebecca Etz, PhD, co-director of The Larry A. Green Center. Since the onset of the pandemic, primary care clinicians have faced PPE and supply shortages, more COVID-19 health risk than any other specialty, and the huge challenge of moving from in-person visits to telehealth within the span of three weeks. It is time to reduce stress on clinicians as well as stabilize and strengthen the primary care system overall, through formal federal support that includes adequate funding.

While we applaud primary care s resilience and commitment to patients, it is still facing a policy crisis, even if the official COVID-19 public health emergency is soon declared over, said Ann Greiner, PCC s President and CEO. Policymakers must respond or else watch primary care collapse on their watch. The recommendations for policy changes in last year s report, Implementing High-Quality Primary Care, from the National Academies of Sciences, Engineering, and Medicine are a key launch pad for this response and are supported by a wide cross section of stakeholders.

Since March 2020, the Larry A. Green Center and Primary Care Collaborative have collected data from primary care clinicians indicating drastic staffing cuts, closures and other financial setbacks that could be alleviated with policy changes that better realize the potential for primary care as an essential function of the healthcare system. The latest data shows that primary care continues to operate in crisis, with understaffed practices seeing an influx of new patients as other practices close. Practices are also struggling financially, with nearly one-third (32%) reporting having current billing either denied or well overdue from insurers or health plans.

The survey of clinicians was fielded from February 25 to March 1, 2022, and received 847 responses from clinicians in 49 states and Washington, D.C. Respondents were made up of: 63% who identified their practice as family medicine, 11% as internal medicine, 5% as pediatrics, 3% as geriatrics, and 4% as other.

More information about the survey

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About the Primary Care Collaborative

About The Larry A. Green Center:

The Larry A. Green Center for the Advancement of Primary Health Care for the Public Good is a thought collective founded by Rebecca Etz, PhD at Virginia Commonwealth University and Kurt Stange, MD, PhD at Case Western Reserve University. The Green Center works to reclaim and reconstitute the intellectual foundations of primary care, to advance the science of medicine learned and practiced within layered and competing social frameworks of meaning, and to deliver on a now 50 year old promise: better health and improved health care through a synergistic focus on both humanism and healing. We are nimble, inquisitive, curious, and open. We make personal doctoring and innovation visible.

Primary Care & COVID-19: Round 35 Survey

For data from the previous clinician survey, see Round 34 Results.

The Primary Care Collaborative has partnered with the Larry A. Green Center to regularly survey primary care clinicians and patients to better understand the impact of COVID-19 in real time.

Who replied to the survey in round 35?

Responses came from 847 clinicians in 49 states and Washington, D.C.

Specialties: 63% family medicine, 11% internal medicine, 18% pediatrics, 3% geriatrics, 5% other

Type: 73% MDs, 6% DOs, 11% NPs, 4% PAs, 5% other

Settings: 28% community health centers or similar, 19% rural, 17% residencies

Practice size: 27% had 1-3 clinicians, 42% had more than 10 clinicians

Ownership: 28% self-owned, 42% system-owned, 6% government-owned, 4% membership-based

The survey was conducted February 25-March 1, 2022

Results at a glance

  • Two years into the pandemic, primary care practices those still open continue to feel the strain of COVID-19. Close to half (>46%) say that U.S. primary care is crumbling. Only a fifth of clinicians report that their practice is fully staffed, with 68% saying they have open staff positions that cannot be filled. 29% say they have personal knowledge of practices that have closed during the pandemic. And a majority (52%) report that their practice staffing ratios have changed to fewer staff per clinician.
  • Clinician burnout remains strikingly high. Despite the development of COVID vaccines, better testing, and reopened doors, primary care clinicians continue to experience high levels of stress and fatigue. Over a third (36%) still say their level of burnout is at an all-time high, and over half (53%) say their ability to bounce back and/or adjust to adversity has become limited. Two-thirds (62%) have personal knowledge of clinicians who have retired early or quit during the pandemic.
  • Patients are flooding into clinics, many with unmet needs. 40% of respondents say they are “flooded to overwhelmed” by patient needs. This may be, in part, due to patients needing to find new sites of care: 40% of clinicians report getting more new patients because of practice closures. And nearly 60% of respondents say that patient visits take longer than they used to because of unresolved or exacerbated concerns from delayed access to care during the pandemic.
  • Primary care is adapting to meet patients needs in new and creative ways. Close to half (47%) of all respondents report adding or extending services not usually provided in order to prevent patients use of hospital or specialty care; 70% say they monitor COVID-19-positive patients at home or in the practice to prevent the use of hospital or specialty care. Notably, 72% of clinicians say they have become more involved in mental health support.
  • Telehealth is one of those ways and is likely here to stay. A quarter (24%) of respondents report relying on telehealth (either phone or video) for at least 30% of patient visits. A big driver of this may be patient preference: nearly half (49%) say they are motivated to use telehealth because their patients really like it. Another factor is reduced staffing. 20% of clinicians say lack of sufficient staffing has caused expanded use of telehealth in their practice.
  • Still, barriers to telehealth remain a challenge. Over half (52%) of surveyed clinicians say that computer illiteracy makes it difficult to use telehealth with at least a fifth of their patients. About a third (30%) point to lack of broadband as a barrier for at least a fifth of their patients. And over a quarter (28%) blame insufficient payment as an obstacle that limits their practice s use of telehealth.
  • Primary care practices are playing a role in vaccine distribution, but it could be much bigger. Fewer than half of all respondents (44%) say their state has actively engaged primary care to help with vaccination distribution; and the same low percentage of respondents say patients view their practice as a COVID vaccination site. Well over a year since vaccine distribution began, less than 60% of clinicians report having adequate access to COVID vaccines that meets their needs.
  • Overall vaccine hesitancy is on the rise. Primary care clinicians are seeing a decline in the use of vaccines generally, with 32% noticing a year-over-year reduction in use of general vaccines by our patients and 22% noticing a year-over-year reduction in childhood vaccinations delivered at our practice. Over a quarter (25%) of respondents say they have lost clinicians or staff because of a vaccine mandate in the practice.
  • Comprehensive primary care is stepping up. Over 45% of clinicians say either they or their practice spoke publicly on the topic of COVID-19 or volunteered at mass vaccination sites. And they are expanding care to fully meet patients needs during the pandemic and beyond: A third of clinicians have increased their support for patients with food or housing insecurities; a quarter (26%) have increased offers of assistance to those with financial insecurity; and another quarter (26%) ask more screening questions about domestic violence and child abuse.

Learn more: Download the Round 35 Clinician Survey Executive Summary (includes select open-ended answers to survey questions)