Stressed worried young female doctor looking at laptop at workplace

Cutting Through the Chaos in Primary Care

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Recently, we got feedback from the residents in our [primary care outpatient teaching] program. We heard how frustrated they are by their lack of administrative time, lack of supportive staff, the volume of patients they’re expected to see in such a short amount of time, and the general chaos that exists at the practice.

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State of Primary Care Fact Sheet 3.2026 Preview

The State of Primary Care – How Well Your State is Delivering Primary Care

Comprehensive primary care promises to transform the U.S. health care system by unlocking powerful health improvements and cost savings for patients and taxpayers. By investing in primary care, lawmakers can improve the health and wellbeing of all Americans.

The package of fact sheets below examines the state of primary care in all 50 states and the District of Columbia.

A2150

This bill mandates that Medicaid and NJ FamilyCare managed care organizations provide primary care providers with either a patient-centered medical home model or an alternative payment model that incentivizes high-quality, cost-efficient, and holistic care.

A preview of a promo card for Louise Probst. The text reads "Primary Care Champions. Louise Probst, Executive Director, St. Louis Purchaser's Group on Health."

Primary Care Champion: Louise Probst

This month, the Primary Care Collaborative is thrilled to honor Louise Probst, the soon-to-be-retired Executive Director of the St. Louis Area Business Health Coalition, as its Primary Care Champion.

Probst has spent more than two decades with the St. Louis Area Business Health Coalition and has supported multiple efforts to improve access to and quality of care for local workforces.

“I believe that everybody deserves a trusted and continuous relationship with a primary care clinician that truly knows and understands them,” said Probst, explaining her decades-long commitment to advancing primary care. “I really believe… that advancing primary care is… one of the foundational things that we need to do to really put our health system on a better path.”

Probst emphasized that, while policy needs to play a central role in strengthening primary care, employers need to step up and play a part in efforts to strengthen primary care.

“It’s the purchasers, the consumers that sort of shape [a] market and say what they want,” explained Probst. “And so, if the system’s not… organizing itself in that way, then I think the purchasers need to step in and let their interest be known.”

Probst also stressed that effective primary care needs to take a holistic approach to health – and, ideally, should include a large focus on lifestyle.

Finally, Probst stressed the importance of placing primary care of the American health care system.

PAs are Trusted Partners in Clinical Care

In a recent North Carolina Medical Journal article on the importance of physician assistants/associates, the PCC’s mission was higlighted.

“The nonprofit Primary Care Collaborative (PCC) pro­motes a transformation of the health care delivery system that is built on a strong foundation of primary care using a medical home model. The PCC model promotes an inter­disciplinary team approach that includes PAs focused on patient engagement and trust. This model is patient-cen­tered, coordinated, accessible, and committed to quality and safety. In order for patients and families to man­age and organize their care and fully participate in shared decision-making, there must be a focus on strong and trusted relationships with the care team and open com­munication regarding health status.”

Check out the full article below.

PCC Joins 800 Stakeholders, Urging Congress to Renew Advanced Payment Model Incentives

PCC joined more than 800 health care associations, accountable care organizations (ACOs), medical practices, and health systems to urge Congressional leaders to extend incentive payments meant to encourage participation in risk-bearing alternative payment models (APMs), in a letter released on September 28, 2022. Those incentives expire at the end of the year unless Congress acts.

Congress in 2015 created a 5 percent incentive payment to support new payment models. While there are nearly 300,000 clinicians expected to receive the incentive this year, that number is far below Congressional expectations when the incentives were established. Therefore, the letter calls on lawmakers to extend the incentives to allow more time for a greater number of practices to move into APMs, which have shown an ability to improve quality and lower overall cost of care.

Failure to renew the incentives could deter participation in a range of primary care payment reform initiatives, including the Primary Care First, state primary care payment reform initiatives like the Maryland Primary Care Program, the Medicare Shared Savings Program, and private sector primary care initiatives. Ending these important incentive payments would discourage future participation in models that have seen growing uptake in recent years, the letter states. The incentive payments…provide additional resources that can be used to expand services beyond traditional fee-for-service.

Read the full letter here.

Medical home model designed to boost quality, reduce national healthcare costs is falling short

A new approach to patient-centered medical home care focused on addressing high-value elements (HVE) does not drop healthcare costs for patients treated at primary care practices, according to a new study.

Clinics utilizing the new model targeted aspects of care that were projected to improve outcomes while lowering costs, such as team-based care for managing chronic diseases. Compared to non-HVE clinics, however, the redesigned approach led to fewer hospitalizations but also more visits to emergency departments and no change in costs, experts reported in the February issue of Medical Care.

Patient-Centered Medical Home Implementation and Improved Chronic Disease Quality: A Longitudinal Observational Study

Ann-Marie Rosland, Edwin Wong, Matthew Maciejewski, Donna Zulman, Rebecca Piegari, Stephan Fihn, Karin Nelson

Abstract

Objective: To examine associations between clinics’ extent of patient-centered medical home (PCMH) implementation and improvements in chronic illness care quality.

Data source: Data from 808 Veterans Health Administration (VHA) primary care clinics nationwide implementing the Patient Aligned Care Teams (PACT) PCMH initiative, begun in 2010.

Design: Clinic-level longitudinal observational study of clinics that received training and resources to implement PACT. Clinics varied in the extent they had PACT components in place by 2012.

Data collection: Clinical care quality measures reflecting intermediate outcomes and care processes related to coronary artery disease (CAD), diabetes, and hypertension care were collected by manual chart review at each VHA facility from 2009 to 2013.

Findings: In adjusted models containing 808 clinics, the 77 clinics with the most PACT components in place had significantly larger improvements in five of seven chronic disease intermediate outcome measures (e.g., BP < 160/100 in diabetes), ranging from 1.3 percent to 5.2 percent of the patient population meeting measures, and two of eight process measures (HbA1c measurement, LDL measurement in CAD) than the 69 clinics with the least PACT components. Clinics with moderate levels of PACT components showed few significantly larger improvements than the lowest PACT clinics.

Conclusions: Veterans Health Administration primary care clinics with the most PCMH components in place in 2012 had greater improvements in several chronic disease quality measures in 2009-2013 than the lowest PCMH clinics.

This article was featured in the October 25, 2022, Lunch and Learn discussion

Background

  • This study was done as part of the VA healthcare system’s national evaluation of its Patient Centered Medical Home rollout
  • The Veterans� Healthcare System is the largest integrated US health care system. At the time of the study, over 7 million primary care patients were enrolled in the VA, and over 16 million primary care encounters were recorded

Summary

  • Research Question: Did VHA primary care clinics with more extensive PCMH implementation have more improvement in chronic disease quality measures?
  • Clinics with Patient Aligned Care Teams (PACT) in place by 2012 had significantly larger improvements in more than half of the chronic disease quality measures examined than clinics with the least PACT implementation. If you spread these changes out over 10 million patients, in the VA about 30% have diabetes, a 1% change corresponds to about 300,000 people with diabetes, newly meeting a quality metric
  • Dr. Rosland mentioned a recently published study that found integrated mental health services improved physical health outcomes. Leung LB, Rubenstein LV, Jaske E, et al. Association of Integrated Mental Health Services with Physical Health Quality Among VA Primary Care Patients. J Gen Intern Med. 2022;37(13):3331-3337. doi:10.1007/s11606-021-07287-2
  • Health systems that invest resources in PCMH and integrated mental health care delivery across all patients could realize downstream improvements in chronic disease quality measures

Ann O’Malley Reaction

  • CPC+ is the largest multi-payer medical home model in the US to date. Its goal is to support primary care through enhanced payments, support to practices, and care delivery requirements to enhance access, continuity, coordination, comprehensiveness, care management and population health practices. It’s a five year long model, with CMS, commercial payers, and Medicaid.
  • Over the first four years of the model there were small improvements in some clinical quality metrics. For example, we found increases in Medicare beneficiaries who received all recommended services for diabetes. In females, we saw increases in breast cancer screening.

Discussion Summary

  • Measuring and quantifying the degrees to which practices implement these multifaceted primary care medical home models is tricky. How should we measure primary care quality going forward?
  • There was a discussion about how patients were involved in the PCMH implementation.
  • There was a discussion about how patient centered medical homes prepared practices for the COVID-19 pandemic.

Do Medical Homes Improve Quality of Care for Persons with Multiple Chronic Conditions?

Karen E Swietek, Marisa Elena Domino, Christopher Beadles, Alan R Ellis, Joel F Farley, Lexie R Grove, Carlos Jackson, C Annette DuBard

Abstract

Objective: To examine the association between medical home enrollment and receipt of recommended care for Medicaid beneficiaries with multiple chronic conditions (MCC).

Data sources/study setting: Secondary claims data from fiscal years 2008-2010. The sample included nonelderly Medicaid beneficiaries with at least two of eight target conditions (asthma, chronic obstructive pulmonary disease, diabetes, hypertension, hyperlipidemia, seizure disorder, major depressive disorder, and schizophrenia).

Study design: We used linear probability models with person- and year-level fixed effects to examine the association between patient-centered medical home (PCMH) enrollment and nine disease-specific quality-of-care metrics, controlling for selection bias and time-invariant differences between enrollees.

Data collection methods: This study uses a dataset that links Medicaid claims with other administrative data sources.

Principal findings: Patient-centered medical home enrollment was associated with an increased likelihood of receiving eight recommended mental and physical health services, including A1C testing for persons with diabetes, lipid profiles for persons with diabetes and/or hyperlipidemia, and psychotherapy for persons with major depression and persons with schizophrenia. PCMH enrollment was associated with overuse of short-acting ?-agonists among beneficiaries with asthma.

Conclusions: The PCMH model can improve quality of care for patients with multiple chronic conditions.

This article was featured on the December 7, 2021, Lunch and Learn discussion

In this segment of the recording of the recording, Dr. Karen Swietek, PhD, senior health economist at NORC presented the paper.

Summary Discussion Highlights:

  • In 2018, over 50% of adults in the United States reported having at least one chronic condition and more than a quarter had at least two. Research has shown that having multiple chronic conditions is associated with poor health outcomes, a higher risk of death and higher healthcare costs. Managing chronic conditions accounts for about 75 cents of every dollar spent on health care services in the US.
  • Medical Home enrollees are more likely to receive almost all process-based quality of care metrics for both physical (diabetes and hypertension) and behavioral health conditions (depression and schizophrenia).
  • The medical home is an effective way to improve quality of care for patients with multiple chronic conditions. There is a sizeable and growing body of research demonstrating the medical home can improve quality for conditions that require long term management due to its team-based structure and emphasis on coordination of care.
  • Payment reform needs to catch up and we should be incentivizing this model of care delivery.