PCPCC SAN Webinar: Assessing the Practice with Patients and Families- Opportunities to Improve Patient and Family-Centered Care

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Overview

Redesigning your clinical practice can be overwhelming. Where do you start? How do we prioritize our quality improvement efforts? Patients and family caregivers can provide crucial insight that will help you make these decisions. Patients usually know what is working for other patients in the practice and what changes could make a big difference in making the practice more patient- and family-centered. Sometimes the greatest impacts on improving care through the eyes of the patient only requires modest effort by the practice. 

Hosted by PCPCC’s Support & Alignment Network (SAN), this webinar will address the following: 
  • The importance of reviewing vision, mission and philosophy of care statements of the practice to assess leadership’s commitment to promoting patient and family partnerships 
  • How to conduct a practice walk-through to self-assess care experience from the patient’s point of view 
  • How to train new and current staff on patient and family centered care principles 

Moderator: Mary Minniti, BS, CPHQ, Senior Policy & Program Specialist, Institute for Patient and Family-Centered Care (IPFCC)

Faculty Lead: Juliette Schlucter, Family Caregiver, Director, Center for Child and Family Experience, NYU Langone Medical Center

Practice Story: Patty Black, Patient Advisor and Program Coordinator, Patient-and Family-Centered Care, PeaceHealth Medical Group (Eugene/Springfield)

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

Juliette Schlucter

Family Caregiver, Director of the Center for Child and Family Experience, NYU Langone Medical Center
Juliette Schlucter has more than two decades of experience working with and leading health care professionals in patient- and family-centered care assessment, programming design and implementation.  Juliette came to her work initially as a Family Advisor, following the diagnosis of Cystic Fibrosis of her son and newborn daughter 22 years ago. She has consulted on patient- and family-centered topics related to quality, safety, education, research, and outcomes with numerous health care systems and agencies. read more

Mary Minniti, BS, CPHQ

Senior Policy and Program Specialist, Institute for Patient- and Family-Centered Care
Mary Minniti is a Certified Professional in Healthcare Quality and has over 30 years experience in the field. She joined the Institute for Patient- and Family-Centered Care in 2011 and works as a Senior Policy and Program Specialist. She was lead author on a Robert Wood Johnson Foundation funded report, Individual and Family Engagement in the Medicaid Population: Emerging Best Practices and Recommendations and IPFCC’s publication: Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons. read more

Patty Black

Program Coordinator, Patient Advisory Council, PeaceHealth Medical Group, IPFCC Faculty Member
Upon receiving less than adequate health care that resulted in life threatening experiences, Patty has developed a passion for the patient/provider partnership and the voice of the patient.  She has used these experiences to help her in her role as the Program Coordinator for Patient –and Family-Centered Care, Coordinator of the Patient Advisory Council and shadow coach for healthcare providers for PeaceHealth Medical Group.   read more
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