PCPCC SAN Webinar: Assessing the Practice with Patients and Families- Opportunities to Improve Patient and Family-Centered Care



Redesigning your clinical practice can be overwhelming. Where do you start? How do we prioritize our quality improvement efforts? Patients and family caregivers can provide crucial insight that will help you make these decisions. Patients usually know what is working for other patients in the practice and what changes could make a big difference in making the practice more patient- and family-centered. Sometimes the greatest impacts on improving care through the eyes of the patient only requires modest effort by the practice. 

Hosted by PCPCC’s Support & Alignment Network (SAN), this webinar will address the following: 
  • The importance of reviewing vision, mission and philosophy of care statements of the practice to assess leadership’s commitment to promoting patient and family partnerships 
  • How to conduct a practice walk-through to self-assess care experience from the patient’s point of view 
  • How to train new and current staff on patient and family centered care principles 

Moderator: Mary Minniti, BS, CPHQ, Senior Policy & Program Specialist, Institute for Patient and Family-Centered Care (IPFCC)

Faculty Lead: Juliette Schlucter, Family Caregiver, Director, Center for Child and Family Experience, NYU Langone Medical Center

Practice Story: Patty Black, Patient Advisor and Program Coordinator, Patient-and Family-Centered Care, PeaceHealth Medical Group (Eugene/Springfield)

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

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