Person- & Family-Centered

  • Primary care is focused on the whole person - their physical, emotional, psychological and spiritual wellbeing, as well as cultural, linguistic and social needs.
  • Primary care is grounded in mutually beneficial partnerships among clinicians, staff, individuals and their families, as equal members of the care team. Care delivery is customized based on individual and family strengths, preferences, values, goals and experiences using strategies such as care planning and shared decision  making.
  • Individuals are supported in determining how their family or other care partners may be involved in decision making and care.
  • There are opportunities for individuals and their families to shape the design, operation and evaluation of care delivery.
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