PCC Webinar: What Do Patients Want From Primary Care – Both During and After COVID-19?

A key part of PCC’s mission is working to make primary care more responsive to patients’ needs and preferences. This webinar featured two major efforts to systematically gather the perspectives of patients in primary care: Community Catalyst’s November 2019 report, “In Their Words: Consumers’ Vision for a Person-Centered Primary Care System”, based on nine focus groups in four states; and regular surveys of patients and clinicians by the Larry A. Green Center and PCC during the COVID-19 pandemic. The webinar considered what patients are looking for overall, with a lens on those who are most vulnerable, including patients facing racial and economic disparities. Through brief presentations of the data and a moderated discussion, panelists considered what primary care is doing well and where practice and policy changes are needed. They also highlighted how the pandemic is shaping interactions between primary care clinicians and patients and what may be on the horizon.


  • Ann Hwang, MD | Director, Center for Consumer Engagement in Health Innovation at Community Catalyst
  • Rebecca Etz, PhD | Co-Director, Larry A. Green Center
  • Lynda Flowers, JD, MSN, RN | Senior Policy Advisor, AARP Public Policy Institute

Moderator: Ann Greiner | President and CEO, Primary Care Collaborative

Link provided during the introduction:


Links provided by two of the panelists:

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