Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, a lecturer in the Department of Medicine, Massachusetts General Hospital (MGH), an Associate in Health Policy, Harvard Medical School, and an Instructor at the Harvard Chan School of Public Health. Prior to MGH, Susan was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she is a principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study, is a member of the Lucian Leape Institute and a Senior Fellow at the Institute for Healthcare Improvement (IHI). She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient-centered care and The CAHPS Ambulatory Improvement Guide. She is a founding member of the MA Primary Care Alliance for Patients, a statewide coalition working with the MA state legislature to fund enhanced payments for primary care services and to support practices that are at risk because of the COVID pandemic. She also co-chaired the MassGeneralBrigham Patient Experience Leaders Committee for 13 years.
Ms. Edgman-Levitan serves on several boards and national advisory committees, including the ABIM Foundation, the Patient Experience Policy Forum, and the Primary Care Collaborative. She is an invited member as a subject matter expert for the international Future of Health Collaborative led by Sheba Medical Center and the Federation of American Hospitals. In 2007, she received the Leadership and Innovation Award from the Center for Information Therapy and the 2016 Inaugural Richard Nesson award from the Massachusetts Health Quality Partnership. In 2020 she received the Partners Healthcare System Nesson award for System Collaboration. Susan holds degrees from the University of Michigan and the Duke University Physician Assistant program, where she received the Distinguished Alumni Award and was inducted into the Duke University Medical Center Hall of Fame in 2004.
